My Community

COVID-19 information

The Department of Health have advised that there will be a Covid-19 Mobile Testing Clinic in St Helens Saturday 9 and Sunday 10 January

10am to 3pm – No Bookings required

St Helens Recreation Ground, Tully Street, St Helens


The following is the best site / contact point for up to date information on Covid-19 including information on:

  • Campsites and Caravan Parks
  • Emergency Accommodation
  • Self Isolation
  • Reporting compliance and more.

Tasmanian Government:

Tasmanian Public Health Hotline: 1800 671 738


For nationwide or more information:

Federal Government:

Prime Minister of Australia Official Announcements:

The Australian Government has also developed a Coronavirus App which can be downloaded from the Apple App store or Google Play as well as a WhatsApp feature – more information here,

Please adhere to Australian Government’s Social Distancing and Public Gatherings Guidelines at all times.

For the Community

At the April Council meeting Councillors approved two motions aimed at assisting our community. You can read more about these below by clicking on the Community Care and Recovery Package Tab or the Rates Hardship Assistance Policy Tab.

For Our Staff

We have now implemented procedures to allow staff to work from home and have broken the BODC office staff into two teams. This will mean approximately half the team will be in the office on any given day and the other half will work from home.  The Works crews have also been split into two teams with staggered start and finish times. This means we can adhere to social distancing guidelines, limit contact amongst staff and the community, while still providing essential BODC services. We have also increased our hygiene practices including regular sterilisation of surfaces and shared spaces including vehicles.

We have also installed soap dispensers in as many of our public toilets as possible, focussing on those that are high use. Unfortunately we were not able to complete all due to a global shortage on soap dispensers and soap-refills. This means that while we will endeavour to do all we can to keep toilets equipped with soap, we cannot make this guarantee.

What are BODC essential services?

Essential services include but are not limited to;

  • Emergency services
  • Cleaning of public facilities
  • Community support
  • Waste and Recycling collections both kerbside and around townships
  • Normal customer service operations
  • Processing Development Applications for Building and Planning Services
  • Providing communication updates to the community on COVID-19 via our channels including the website and Facebook.
  • Essential Maintenance

Please be assured that we will continue to serve our community as much as possible within Government parameters.

Rates Hardship Assistance Policy

For information about rate relief for businesses please see the Community Care and Recovery package tab below.

Our Rates Hardship Assistance Policy provides ratepayers who are struggling to pay their rates at this time with three options with Council staff at the ready to help you through the application process, just give us a call on 63767900 or email

The three options are;

  1. Allowing time for rates to be paid with no penalties, interest or recovery action
  2. Writing off of penalty or interest charges due to late payments
  3. In extreme hardship, writing off rates charged to a property

We will also waive penalties and interest for the fourth instalment of the 2019-2020 rates instalment due on 5 May.

Ratepayers wanting to apply for the Rates Hardship Assistance have to do this in writing and provide evidence of hardship. Completed forms and documentation can be hand delivered or posted to 32-34 Georges Bay Esplanade, St Helens 7216 or emailed to  We are here to help you do this so please give us a call if you are not sure what to do or want to talk about the other information you need to provide.

Acceptable evidence of hardship includes:

  • Assessment by an independent accredited financial counsellor demonstrating an inability to both pay rates and to rearrange asset portfolios to facilitate payment;
  • A statutory declaration from an appropriate and independent professional, familiar with the applicant’s circumstances (e.g. a family doctor for health-related evidence, a bank official, insurance policy manager, etc.);
  • Pending disconnection of essential services, like water, electricity, gas (does not include mobile phone or internet bills);
  • Notice of impending legal action;
  • Letter from charitable organisation regarding loss of employment or inability to provide for basic necessities;
  • Bank notice for example, overdraft call or mortgaged property repossession;
  • Employer notice of redundancy or termination of employment;
  • Overdue medical bills;
  • Letter from doctor verifying the inability to earn an income due to illness or caring for a sick family member;
  • Final notice from school regarding payment of mandatory fees;
  • Funeral expenses;
  • Repossession notice of essential items, like a car or motorcycle.

Just give us a call to talk about what you might have and your situation, we are here to help.

To apply for Rates Hardship, download and fill out this form Application – Rates Hardship Assistance

Community Care and Recovery Package

At Break O’Day Council we understand that things are tough for many in our community  as a result of COVID-19 and we want to make sure we are doing what we can to relieve any additional stress.

That is why we have developed a Community Care and Recovery Package as well as a Rates Hardship Assistance Policy. More on the Rates Hardship Assistance Policy can be found above under Rates Hardship and Assistance Policy tab.

Community Care and Recovery Package

What’s in it for Businesses?

This package will provide 100% remission for commercial rates for a set period and will be provided to the following:

  • Accommodation
  • Hospitality (Restaurants, Cafes, Coffee Shops)
  • Retail (noting that some are of a mixed nature which Council will assess on a case-by-case basis) excluding a number of business types;
    • Supermarkets
    • Bottle Shops
    • Butchers
    • Chemists
    • Newsagents
    • Petrol stations
    • Banks
    • Post Offices
    • Hardware stores

This will apply from 1 April – 30 September 2020.

We will also:

  1. Waive fees for the annual registration of Food Premises for a period of 6 months
  2. Waive lease fees for commercial premises leased from Council by a private operator for a 6month period from 1 April

What’s in it for Ratepayers and the Community?

For information on our Rates Hardship Assistance Policy please see above, aside from Rate relief,

We will also;

  1. Maintain the General Rate in 2020/21 at the same level as it is currently, a 0% rate increase and deliver our Annual Budget for 2020-2021 based on this
  2. Reduce Planning and Building fees for new applications (excluding Discretionary Application Advertising Fee and Building Surveying Fees) by 50% from 1 May to 1 November 2020
  3. Focus Council resources where possible to assist with supporting the community and community organisations through this period.
  4. Actively work with event organisers to reschedule events and resolve event sponsorship funding arrangements for cancelled events as well as to develop new events.
  5. Develop infrastructure projects to a shovel ready stage to provide employment and support economic activity.

To ensure that we are doing all we can and what we have committed to doing is working, we will review the Community Care and Recovery Package at each monthly, Council meeting.

Aside from the financial, we are also considering ways that we can assist the community in the space of Mental Health and Wellbeing. This will involve working with Community Groups and other service providers as well as developing our own initiatives.



Emergency Relief Northern Tasmania

Emergency relief providers help people in times of financial crisis.

Assistance includes: food, transport; chemist vouchers; part-payment of utility bills; clothing; and budgeting support.

Emergency relief providers also link people to other services,  to help address the reasons for a financial crisis.

Emergency Relief organisations provide services directly to regional communities.
It is not necessary to travel into Launceston for support.

 Please contact an organisation for advice and assistance.


Launceston City Mission

(03) 6335 3000

Launceston Benevolent Society

(03) 6344 4213

The Salvation Army Tasmania

(03) 6323 7500

St Vincent De Paul Society

(03) 6326 5551

The Helping Hand Association

(03) 6391 2498


CatholicCare Victoria Tasmania

1800 819 447 or (03) 6332 0600

Financial Counselling Support

If you or someone you know requires financial counselling support:

National Debt Helpline

1800 007 007

Gambling Helpline

1800 858 858
Housing Connect

1800 800 588

A one-stop shop for all your housing and support needs.


Helplines & Information

In all emergencies call the Police 000 line

Tasmanian Government Family Violence Response and Referral Line

1800 633 937


1800 737 732

Mensline Australia

1300 78 99 78

A Tasmanian Lifeline
1800 98 44 Lifeline
Kids Helpline
1800 551 Blue
1800 512
Carer Gateway

1800 422 737

If you or someone you know is a carer

Disability Information Helpline

1800 643 787

If you or someone you know has a disability

Older Australians and Carers COVID-19 Support Line

1800 171 866

Older people and their carers are encouraged to call

Tasmania Public Health Hotline

1800 671 738

For the latest information about the coronavirus (COVID-19) in Tasmania

Find Help Tas

A central online directory of community services across Tasmania.

Supported by TasCOSS and member organisations

National Coronavirus Helpline

1800 020 080

Information on coronavirus (COVID-19) and help with the COVIDSafe app

24 hours a day, seven days a week